We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 14 days of your purchase

How can I return my order?

Please create a return request for your order from “My Account” or you can email us at aldome@apparel-group.com mentioning your order reference number and the item(s) you wish to return, our customer support associate will create a return request for your order and shall respond with the return details. Our courier partner will get in touch with you for collection once the return request has been registered with us.

Note: We will not be able to accept returns which are not properly accompanied by the proper sales invoice.

RETURN IN STORE

Currently, we do not support return in Store feature on the website

RETURNS VIA COURIER

  • Exchanges through courier collection shall only be done, for merchandise with the same price as the said merchandise being returned. You may indicate clearly the replacement merchandise requested and our customer care associate will confirm, if the said merchandise is available in our stock and whether the exchange can be made.
  • The refund against a return request made us customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
  • After the merchandise is received by us and subject to verification of the purchase and condition of merchandise, we shall process a refund/exchange within 7 working days of receipt of the merchandise. In case of cancellation & refunds of payments charged to the cardholder’s credit card will only be credited back to the cardholder's credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card account as that is managed by the cardholder’s issuing bank.

Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered or damaged while delivery, then refuse to take delivery of the package, e-mail us at aldome@apparel-group.com mentioning your order reference number. A replacement delivery, if the size is available, will be made to at the earliest, at no extra cost. If you return any merchandise which is delivered to you in damaged condition, we will refund the shipping charges for that merchandise, if we are not able to replace the merchandise.

How long will it take for me to receive my refund?

Once the item is picked up we will refund the amount as ALDO Store Credit within 48 hours or your respective bank account within a period of 7-14 working days (credit/debit card refund is applicable if you paid for your items using credit/debit card

What is your return policy?

We ensure that you are fully satisfied with any merchandise you order from the website, for hygiene and other reasons we shall be unable to accept returns or exchanges of jewelry, altered merchandise. Refunds will be credited to the original method of payment. Returned goods must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund goods that have been used, worn or washed.

If you return any merchandise which is delivered to you in damaged condition, we will refund the shipping charges for that merchandise, if we are not able to replace the merchandise. The replacement merchandise will be shipped at no additional charges.

Note: We will not be able to accept returns which are not properly accompanied by the proper sales invoice.

How can I exchange my order?

Please send us email at aldome@apparel-group.com, and request an exchange. Exchanges through courier collection shall only be done, for merchandise with the same price as the said merchandise being returned. You may indicate clearly the replacement merchandise requested and our customer care associate will confirm, if the said merchandise is available in available stock and whether the exchange can be made.

Note: Products purchased under any promotional offer or discounted scheme cannot be exchanged.

How can I get a copy of my receipt?

A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us email at aldome@apparel-group.com.

Do I need to pay to return my order?

We offer free shipping on all online returns

I only see the option to return my order via one courier. Am I able to return it with any other courier?

Your order must be returned through our courier partners.

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